The 360IS Blog: AI, Insurance, and Innovation

By Justin Mayfield, VP of Marketing & Business Analytics at 360 Intelligent Solutions Innovation in insurance is no longer optional—it’s a strategic imperative. That was the clear message from the session on Enabling Effective Innovation  at the Auto Insurance Report National Conference. As carriers, MGAs, and TPAs grapple with rapid technological change, evolving customer expectations, and mounting operational complexity, it’s become clear: standing still is the biggest risk

By Justin Mayfield, VP of Marketing & Business Analytics at 360 Intelligent Solutions In the not-so-distant past, insurance technology was dominated by clunky mainframes, rigid vended core platforms, and early cloud-based delivery systems. These systems laid the foundation for digital operations, but they came with limitations—heavy infrastructure, siloed data, and sluggish adaptability. Fast forward to today, and we’re witnessing a seismic shift: the rise of artificial intel

The insurance industry is evolving rapidly, with technology playing a major role in building competitive advantages. For smaller carriers and managing general agents (MGAs), keeping up with innovation can be costly. Traditional, rigid pricing structures often demand large upfront investments, which can strain cash reserves. This is where flexible pricing models offer a more adaptable and budget-friendly way to adopt new technology. The Need for Agile Pricing Models Smaller in

Efficiency has always been a key driver of success in the insurance industry. In 2025, though, it goes beyond cutting costs. It involves reducing risk, improving accuracy, and keeping policyholders happy. Advanced automation in claims processing drives these efforts. It gives insurers strong tools that reduce manual work and prevent costly mistakes. This blog explores how AI-powered workflows are changing claims in healthcare and beyond. We aim to prevent costly issues, like

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The insurance industry has always been defined by its ability to adapt to evolving market demands. In 2025, agility isn’t just a competitive advantage—it’s a prerequisite for sustainable growth. Insurance companies are under pressure to innovate and manage costs. Flexible solutions are becoming important. Open APIs, insurance software, and agile pricing models are game-changers. Digital transformation also plays a critical role by streamlining claims management, claims proces

As the insurance landscape continues to evolve, 2025 marks a critical juncture for carriers that want to stay efficient and competitive. Artificial intelligence (AI) is no longer just a buzzword—it’s a proven driver of operational excellence and customer satisfaction. But for many C-suite executives, the big question is: what’s the return on investment (ROI)? In this blog, we’ll explore the tangible returns that carriers can expect from adopting AI-powered solutions in claims