​360 Intelligent Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers, partners, and users. This Privacy Policy explains how we collect, use, store, and share personal information — particularly in connection with our marketing activities, customer relationship management (CRM), and AI-powered products and services.
 

1. Information We Collect

A. Business Contact and CRM Information

When you interact with our team, attend a webinar, request information, or are otherwise engaged as a prospective or existing customer, we may collect:
- Name
- Business email address
- Phone number
- Job title
- Company affiliation
- LinkedIn or social media profile links
- Meeting history and communications
- Marketing engagement metrics (e.g., email opens, clicks)

This information is stored securely in our CRM system (e.g., Salesforce) and used for business development, relationship management, and customer support.
 

B. Platform and Product Data

If you use one of our solutions (e.g., 360 Extract, 360 MedReview, or other AI-based tools), we may collect:
- Account credentials (for registered users)
- Usage and activity logs
- Client-submitted data (documents, case files, metadata)
 

C. Automated Technologies

When you visit our website or use our digital tools, we may collect limited technical information through cookies and analytics tools:
- IP address
- Browser type
- Device identifiers
- Website interactions

You can manage cookie preferences using your browser settings.
 

2. How We Use Information

We use the information collected to:
- Provide, operate, and maintain our services
- Communicate with current and prospective clients
- Respond to inquiries and provide customer support
- Deliver marketing updates or newsletters (you may opt out at any time)
- Improve our products through usage analytics
- Fulfill legal or contractual obligations

We do not sell your personal information or share it for unrelated third-party advertising.
 

3. Data Security and Infrastructure

360 Intelligent Solutions uses trusted enterprise providers, including:
- Salesforce for CRM and cloud workflow automation
- Amazon Web Services (AWS) for cloud hosting
- OpenAI under a commercial license for AI processing

All systems are protected with role-based access controls, encryption at rest and in transit, and audit logging. We align our practices with industry-standard security frameworks.
 

4. AI & Sensitive Information

If clients submit content containing personally identifiable information (PII) to our AI tools (e.g., documents processed by 360 Extract), we treat that data with strict confidentiality and only retain it for the duration necessary to complete the service. Our platform includes data obfuscation and redaction capabilities to further protect sensitive information.

AI processing is governed by our agreements and performed on secure commercial infrastructure. We do not use AI outputs to train external models.
 

5. Data Retention

For CRM and marketing data, we retain business contact information as long as there is an active or potential business relationship or until a request for deletion is received.

For client-submitted platform data, we retain content no longer than 90 days unless otherwise agreed to in writing.
 

6. Your Rights and Choices

Depending on your jurisdiction (e.g., California, EU), you may have the right to:
- Request access to your personal information
- Request correction or deletion
- Opt out of marketing communications
- Restrict or object to certain uses of your data

To exercise these rights, contact us at: privacy@360intelligentsolutions.com
 

7. Third Parties and International Data Transfers

We may share personal information with trusted third-party vendors, contractors, or service providers to support our business operations. These parties are contractually obligated to safeguard your information and are not permitted to use it for any purpose other than to perform services on our behalf.

Some of these third parties may operate or store data outside of the United States, including in jurisdictions that may not offer the same level of data protection as your home country. When we transfer personal data internationally, we implement appropriate safeguards such as:
- Standard Contractual Clauses (SCCs) approved by regulators
- Data Processing Agreements (DPAs) with third-party vendors
- Security certifications (e.g., SOC 2, ISO 27001) and audit rights

Key service providers may include:
- Salesforce, Inc. – CRM and cloud workflow automation (U.S./Global)
- Amazon Web Services (AWS) – Cloud hosting infrastructure (U.S./Global)
- OpenAI – Commercial AI service provider (U.S.-based processing)

We continually assess our vendors’ privacy and security practices to ensure alignment with applicable regulations.
 

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy with a revised "Last Updated" date.
 

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

360 Intelligent Solutions
Email: privacy@360intelligentsolutions.com
Phone: 1 (888) 318-5121
 

10. Compliance with Laws

360 Intelligent Solutions complies with all applicable data protection and privacy laws in the jurisdictions in which we operate, including but not limited to:
- General Data Protection Regulation (GDPR) – European Union
- California Consumer Privacy Act (CCPA) and CPRA – United States (California)
- Virginia CDPA, Colorado CPA, and other emerging U.S. state privacy laws

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11. Employee & Contractor Security Policies
All 360 Intelligent Solutions employees and contractors are subject to:
- Pre-engagement background checks

- Signed confidentiality and IP protection agreements

- Ongoing security and privacy awareness training

- Access provisioning and de-provisioning protocols

- Device security standards and acceptable use policies

We review our data practices regularly and update internal policies, vendor agreements, and customer disclosures to meet evolving legal requirements.

 

Last Updated: Aug 2025