Bridging the Summer Staffing Gap: How AI-Powered Review Keeps You Moving

By Justin Mayfield, VP of Marketing & Business Analytics at 360 Intelligent Solutions

Summer has long been associated with staffing challenges in insurance claims organizations. PTO schedules, unexpected leaves, and shifting caseloads can stretch review teams thin — especially in high-volume environments. Yet claim volume doesn’t take a vacation. For leaders tasked with maintaining review quality and turnaround times, this creates a growing tension.

At 360 Intelligent Solutions, we believe technology shouldn’t replace your people — it should empower them. Our suite of AI-powered tools — 360 DemandReview, 360 MedReview, and Ask360 — was built precisely to address these seasonal (and year-round) resource challenges by cutting review time, enhancing productivity, and working hand-in-hand with your existing team.

Closing the Gap with Smarter, Faster Document Review

When staffing fluctuates, the first instinct is often to hire temporary help or increase overtime. But both options come with costs — financial and operational. AI-assisted review changes that equation.

• 360 DemandReview accelerates demand package reviews by pre-extracting key financial data, claimant information, and demand components, giving adjusters a head start on every file. What might have taken hours now takes minutes — allowing your team to handle more reviews without sacrificing attention to detail.

• 360 MedReview tackles the ever-challenging medical record sets, sifting through hundreds of pages to extract treatment timelines, CPT codes, provider summaries, and gaps in care. Instead of getting bogged down in pages of clinical notes, your team sees concise, actionable summaries and can focus on making informed decisions faster.

• Ask360, our AI-powered search assistant, integrates directly with your existing document sets, allowing adjusters and reviewers to ask plain-language questions and receive direct answers. Whether it’s “Was there a prior neck injury?” or “What was the total billed amount?” — Ask360 brings precision answers in seconds, reducing research time and freeing up valuable staff hours.

  
  

Human-in-the-Loop: Why We’re Not Just Another AI Vendor

Plenty of AI vendors promise automation. Few deliver true collaboration.

At 360 Intelligent Solutions, we’ve built a Human-in-the-Loop (HITL) approach that ensures your team remains in control. Our AI assists, augments, and accelerates — but never replaces your critical decision-making processes.

• AI surfaces insights; your people make the calls.

• Feedback loops refine accuracy over time, customized to your organization’s needs.

• Built-in QA workflows ensure oversight, compliance, and defensibility.

  
  

Unlike “black box” AI tools that operate in isolation, our solutions are built to empower your adjusters, not sideline them. That’s the difference between cutting corners and elevating performance.

Summer and Beyond: Scalable Support for the Real World

Staffing shortages don’t just happen in summer. They happen when hiring freezes hit, when attrition spikes, or when claim volume surges unexpectedly. With 360 DemandReview, 360 MedReview, and Ask360, your team gains scalable, on-demand support that flexes with your workload.

• Reduce bottlenecks during staffing dips.

• Enhance throughput without adding headcount.

• Keep your review quality high, even when resources are stretched thin.

  
  

Ready for a Smarter Summer?

There’s no need for a summer slowdown — not when AI can bridge the gap and let your people shine where they’re needed most. Contact 360 Intelligent Solutions today to see how our AI-powered review suite delivers real productivity gains with a human touch.

About Justin Mayfield

Justin Mayfield, Vice President of Marketing and Analytics at 360 Intelligent Solutions, brings a wealth of experience in data analytics, digital marketing, and customer insights, ensuring that every decision we make is backed by powerful, actionable intelligence. His leadership will strengthen our marketing strategies, optimize business performance, and elevate our brand to new heights. At 360 Intelligent Solutions, he is dedicated to advancing sales across the company’s entire product portfolio, including 360 MedReview, by delivering innovative, tailored solutions that address the evolving needs of clients in the insurance, legal, and medical sectors.