Fall 2025 Release: 360 Intelligent Solutions Elevates Claims Intelligence with ICQs + Advanced Dashboards

August 2025 — This Fall, 360 Intelligent Solutions is proud to announce a powerful expansion across its core platforms — 360 DemandReview and 360 MedReview — combining dynamic reporting, operational KPIs, and next-generation analytics to deliver faster, smarter, and more defensible claims decisions.

The centerpiece of this release is the integration of ICQs (Intelligent Claims Questions) — a first-of-its-kind framework that automatically uncovers risk, exaggeration, and narrative inconsistency — paired with advanced dashboards that visualize trends, trigger action, and maximize strategic control.

🧠 ICQs: Smart Questions That Expose Real Risk

ICQs are automatically generated questions embedded within 360 workflows. They uncover critical intelligence such as:

• How many injuries were first reported only after attorney involvement?

• What discrepancies exist between FNOL, FOL, and final attorney demand packages?

• Do attorney-involved claims show higher rates of added or altered injuries?

• Are there conditions (e.g., pre-existing, soft tissue) that tend to be exaggerated or over-treated?

NEW for Q3 2025, additional ICQs expand our clinical and severity-focused analytics:

% of claims with surgical recommendations

% of claims with MRI scans, including days elapsed from date of loss to MRI

% of claims alleging concussions or traumatic brain injuries (TBI)

These new questions reflect increasing demand for medical cost visibility, severity indexing, and early case resolution strategies.

📊 Visual Dashboards That Deliver Clarity

Every ICQ integrates with enhanced dashboards to power intuitive visualization and performance tracking.

📸 As seen in recent analytics (sample dashboards above):

• Thousands of claims show no documented injuries at FNOL or FOL — yet surge in complexity post-attorney involvement

• Injury evolution and attorney-driven additions are clearly displayed by type (e.g., face, hip, soft tissue)

• Visual segmentation identifies injury types most likely to emerge late in the claim lifecycle

Key dashboard updates include:

🔹 Injury Claim Evolution Dashboard

Compare injuries at each claim phase — FNOL → Statement → Attorney Demand — and calculate the Injury Exaggeration Index (IEI) for high-risk files.

🔹 Attorney Behavior Analysis

Track added injuries and medical inflation trends tied to specific firms. Includes package timing, CPT/ICD patterns, and escalation patterns.

🔹 Claims Consistency + Medical Correlation

Expose contradictions between medical records and claimant statements. Surface injury types with high/low medical confirmation rates.

📈 Quantified Impact: Product KPIs That Prove the ROI

Every enhancement is backed by real-world usage metrics and cost-saving results across the 360 Intelligent Solutions suite:

360 DemandReview+

• 80%+ reduction in manual review time

• Extracts top CPT/ICD codes with consistency

• Next up: Expanded support for soft tissue and MIST claims

  
  

360 MedReview

• With faster turnaround and fewer errors, organizations can minimize operational overhead and legal exposure

• Dramatically reduce review times for medical documents, enabling teams to handle a higher volume of cases simultaneously

• Next up: Predictive treatment path modeling

🔄 Cross-Platform Insights: Unified Intelligence That Works Together

This release bridges insights across products with unified reporting and performance tools:

• Seasonality and Region-Based Trend Reports

• Complexity & Accuracy KPIs to monitor document types and quality

• Behavioral Pattern Analytics (in development)

  
  

Every ICQ answered, every document parsed, every trend detected — feeds into actionable visualizations and strategic recommendations.

🌐 The Road Ahead: Smarter Models, Sharper Decisions

360 Intelligent Solutions is actively building the next generation of claims intelligence. On the horizon:

• Claimant Statement Sentiment Analysis and behavioral cues

• Injury Trajectory Modeling to detect overtreatment early

• Claimant Profiling using prior claim history and public data

• Closed Claim Insights Dashboards to compare exposure vs. payout by attorney or adjuster

This Fall 2025 release reflects 360 Intelligent Solutions’ commitment to delivering precision intelligence at scale — empowering adjusters, analysts, and executives to act faster, defend better, and see farther.

About Justin Mayfield

Justin Mayfield, Vice President of Marketing and Analytics at 360 Intelligent Solutions, brings a wealth of experience in data analytics, digital marketing, and customer insights, ensuring that every decision we make is backed by powerful, actionable intelligence. His leadership will strengthen our marketing strategies, optimize business performance, and elevate our brand to new heights. At 360 Intelligent Solutions, he is dedicated to advancing sales across the company’s entire product portfolio, including 360 MedReview, by delivering innovative, tailored solutions that address the evolving needs of clients in the insurance, legal, and medical sectors.