Accelerating Auto Claims: How AI Tackles the Summer Surge

By Justin Mayfield, VP of Marketing & Business Analytics at 360 Intelligent Solutions

Summer is the season of sunshine, road trips — and unfortunately, a spike in auto accident claims. With more people hitting the road, insurance carriers experience a predictable but demanding surge in auto-related filings. Claims teams are pressed to process high volumes quickly while maintaining the accuracy and care these cases require.

This is where AI-powered claims systems become invaluable, streamlining workflows and empowering adjusters to manage this seasonal surge with unprecedented speed, intelligence, and precision.

The Summer Surge: A Perfect Storm of Claims Complexity

Between increased travel, long weekends, and congested highways, the summer months consistently see a rise in accidents — and subsequently, claims. This influx strains traditional claims processes, resulting in:

• Slower processing times

• Overburdened staff

• Increased chances of human error

• Delayed settlements and payouts

  
  

Insurers who rely solely on manual review processes find themselves overwhelmed — and at risk of customer dissatisfaction and regulatory delays.

AI-Powered Claims: Smarter, Faster, Scalable

Advanced AI solutions are now reshaping how insurers approach claims intake and evaluation. By automatically analyzing complex documentation — from demand packets to medical records — these systems:

• Slash processing time from days to minutes

• Extract critical data with high precision

• Enable rapid triage and decision-making

  
  

But automation alone isn’t the full story. That’s why leading-edge solutions like 360 Intelligent Solutions go a step further.

360 Intelligent Solutions: AI with Accountability

At 360 Intelligent Solutions, we don’t just deliver speed — we deliver trustworthy intelligence. Our two flagship products — 360DemandReview and 360MedReview — transform how insurers handle seasonal claim spikes:

🔍 360DemandReview

Reads and interprets legal demand packets, extracting:

• Attorney and claimant info

• Allegations and settlement demands

• Supporting exhibits and key dates

All with unmatched speed and structure, ready for immediate ingestion into your claims system.

🩺 360MedReview

Parses extensive medical records to identify:

• Diagnoses and procedures

• Treatment timelines

• CPT/ICD codes and billing details

  
  

No more hours of scrolling through medical jargon — our system delivers clear, structured summaries in minutes.

The Human-in-the-Loop Advantage

What truly differentiates 360 Intelligent Solutions is our human-in-the-loop (HITL) process — a layer of expert oversight that ensures our AI’s output meets the highest standard of accuracy and legal defensibility.

✅ Advanced Quality Control (QC)

Every extracted data set goes through multi-tiered quality checks:

• AI handles the bulk of structured data extraction

• Human reviewers — trained in legal and medical review — validate edge cases and ensure contextual integrity

• Our proprietary QC framework flags anomalies and enforces consistency across every claim

  
  

This combination of automation and human intelligence ensures:

• Confidence in every decision

• Minimized error rates

• Compliance-ready outputs

  
  

When accuracy is non-negotiable — like in high-value personal injury or litigation-heavy claims — our HITL model delivers peace of mind.

Seamless System Integration

No rip-and-replace needed. Our solutions plug directly into your existing claims management platforms, allowing your team to:

• Access structured data directly in your UI

• Reduce manual rekeying and errors

• Push claims through triage, evaluation, or settlement faster

  
  

Conclusion: Turning Chaos into Control

Summer’s surge in auto claims doesn’t have to mean gridlock in your claims department. With the power of AI automation, combined with the precision of human oversight, 360 Intelligent Solutions offers a modern, scalable answer.

Whether you’re processing hundreds or thousands of claims, our 360DemandReview and 360MedReview products ensure you get speed, accuracy, and compliance — all in one seamless solution.

This summer, let 360 Intelligent Solutions drive your claims efficiency forward.

About Justin Mayfield

Justin Mayfield, Vice President of Marketing and Analytics at 360 Intelligent Solutions, brings a wealth of experience in data analytics, digital marketing, and customer insights, ensuring that every decision we make is backed by powerful, actionable intelligence. His leadership will strengthen our marketing strategies, optimize business performance, and elevate our brand to new heights. At 360 Intelligent Solutions, he is dedicated to advancing sales across the company’s entire product portfolio, including 360 MedReview, by delivering innovative, tailored solutions that address the evolving needs of clients in the insurance, legal, and medical sectors.