The 360IS Blog: AI, Insurance, and Innovation

For the past year, most of the conversation around Salesforce AI has focused on Agentforce —the promise of agentic AI systems that can reason, plan, and execute tasks across workflows. But while the spotlight was on agents, something else quietly improved in the background. Einstein AI’s predictive capabilities have gotten significantly stronger—and most organizations still aren’t using them. For insurance and wealth management firms especially, this matters more than many re

In the fast-evolving world of insurance, AI is transforming claims management —accelerating processing times, improving accuracy, and helping adjusters focus on high-value tasks. But with innovation comes a new challenge: trust . Carriers and claims professionals must feel confident that AI-driven recommendations are accurate, explainable, and fair . So, what separates the leaders in AI-powered claims from the rest? The answer lies in transparency, human collaboration, and p