The 360IS Blog: AI, Insurance, and Innovation

Why “Who decided this and why?” Is Now a Baseline Requirement in Automated Insurance Claims Artificial intelligence is rapidly transforming automated insurance claims . From intelligent document ingestion to medical bill review and demand evaluation, carriers are adopting AI to move faster, reduce costs, and scale without adding headcount. But amid the excitement around automation, one uncomfortable question keeps surfacing: “Who decided this — and why?” For many insurers dep

The insurance industry is at a turning point. After years of pilots, proofs of concept, and exploratory AI initiatives, 2026 is the year insurers finally shift from experimenting  to executing . The core question is no longer “Should we use AI?” —it’s “How fast can we scale it to transform underwriting and automate insurance claims?”   Below are the biggest trends shaping the industry and what they mean for insurers who want to stay competitive. AI Moves From Innovation to Im