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360 ContractReview
SELF-SERVICE SUBSCRIPTION AGREEMENT

Last Updated: May 7, 2026

Version: SS-SA-v1.1

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This Self-Service Software Subscription Agreement (“Agreement”) is a legally binding contract between 360 Intelligent Solutions, Inc. (“360IS,” “we,” “us”) and the individual or entity accepting this Agreement (“CUSTOMER,” “you”).

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By clicking “I Agree,” creating an account, or completing checkout, you acknowledge that you have read, understand, and agree to be bound by this Agreement.

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Scope of Agreement and Definitions.  This Agreement governs CUSTOMER’s access to and use of 360IS’s self-service, cloud-based software products, including but not limited to 360 ContractReview (collectively, the “Services”). “Checkout” means the subscription plan details, pricing, and billing cadence presented to CUSTOMER at the time of purchase through 360IS’s online checkout experience (including Stripe Checkout), which are incorporated into this Agreement by reference. “Related Entities” means CUSTOMER’s majority-owned subsidiaries that access the Services under CUSTOMER’s account, if permitted by the subscribed plan.  “Review” means the processing and AI-assisted analysis of one uploaded document or document package that results in a generated output through the Services, regardless of whether CUSTOMER downloads, exports, regenerates, retries, or reprocesses the same document. “Free Usage Tier” means any limited no-cost access, free trial, promotional usage, or introductory review allocation offered by 360IS through the Services or Checkout experience.

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This Agreement supersedes and replaces any prior product waiver or terms for self-service users.  Separate, negotiated Master Services Agreements apply only where expressly executed in writing.

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  1. SERVICES.  CUSTOMER acknowledges that AI-generated outputs are probabilistic, not deterministic.

      1. The Services provide automated, AI-assisted analysis of documents for informational purposes only. The Services do not provide legal advice and do not constitute the practice of law. 360IS is not a law firm and does not provide legal representation, legal opinions, or legal services.  Use of the Services does not create an attorney-client relationship between CUSTOMER and 360IS. The Services do not replace professional judgment, attorney review, compliance review, procurement review, or other qualified professional evaluation. Outputs may be incomplete, inaccurate, inconsistent, outdated, or omit relevant information. CUSTOMER is solely responsible for reviewing original documents and making all legal, operational, financial, procurement, compliance, and business decisions.

      2. Beta Services / Pilot Program. From time to time, 360IS may provide CUSTOMER with access to certain pre-release, pilot, or evaluation features, services, or modules (“Beta Services”). Beta Services are made available solely for evaluation and testing purposes for the period specified in the applicable Checkout (the “Pilot Term”). Unless otherwise set forth in a Checkout, Beta Services are provided at no cost, with no minimum usage commitment, and with no billing obligations during the Pilot Term. (a) No Warranty / No SLA. Beta Services are provided “AS IS”, without warranties of any kind, and are excluded from any uptime, performance, support, or service level commitments under this Agreement. (b) Limited Use. CUSTOMER may use the Beta Services only for internal evaluation and agrees not to place them into production workflows unless expressly authorized by 360IS. (c) Feedback. CUSTOMER may provide suggestions, recommendations, or other feedback regarding Beta Services (“Feedback”). 360IS may use such Feedback without restriction, and CUSTOMER grants 360IS a perpetual, royalty-free right to use Feedback for product improvement.  (d) Early Termination. Either party may terminate Beta Services for any reason upon written notice. Termination of Beta Services does not terminate the Agreement unless expressly stated. (e) Transition to Production. At the end of the Pilot Term, Beta Services will (i) terminate automatically unless the parties enter into a new Checkout or amendment, or (ii) upon CUSTOMER’s written or electronic acceptance (including via checkout) of pricing and terms. 

      3. Free Usage Tier. 360IS may offer CUSTOMER limited free access to the Services, including up to three (3) Reviews at no charge as part of a Free Usage Tier. Free Usage Tier access is provided solely for evaluation and introductory purposes and may be modified, suspended, limited, or discontinued by 360IS at any time in its sole discretion. Free Usage Tier access may be subject to technical, operational, or commercial limitations, including but not limited to: (i) file size restrictions, (ii) document type restrictions, (iii) usage frequency limitations, (iv) account, user, organization, or domain-based limitations, (v) storage limitations, (vi) processing limits; and/or (vii) anti-abuse protections. CUSTOMER shall not attempt to circumvent Free Usage Tier limitations through creation of multiple accounts, automated usage, credential sharing, aliases, scripts, bots, or other methods intended to evade usage restrictions. Unless otherwise expressly stated at Checkout, Free Usage Tier Reviews expire upon exhaustion of the applicable allocation and have no monetary or refund value.

  2. ACCOUNT REGISTRATION & ACCESS.  CUSTOMER must provide accurate and complete information when registering. CUSTOMER is responsible for:

    1. Maintaining account security

    2. All activity under its credentials

    3. Ensuring authorized use only

    4. 360IS may suspend or terminate access for misuse or breach.

  3. SUBSCRIPTION, FEES, & BILLING AUTHORIZATION.  

    1. Subscription Fees:  CUSTOMER agrees to pay the subscription fees presented at checkout (“Fees”).  No Fees shall be charged solely due to CUSTOMER’s use of the Free Usage Tier unless CUSTOMER affirmatively enrolls in a paid subscription plan through Checkout. Fees are exclusive of taxes; CUSTOMER is responsible for any applicable taxes, except where required by law.

    2. Authorization to Charge: By accepting this Agreement and enrolling in a paid subscription plan, CUSTOMER expressly authorizes 360IS and its third-party payment processor to charge the selected payment method for all applicable Fees: (i) immediately upon subscription activation and (ii) thereafter on a recurring basis at the billing interval selected during Checkout (e.g., monthly or annually), until the subscription is cancelled in accordance with this Agreement. CUSTOMER is responsible for maintaining accurate and current payment information. CUSTOMER authorizes recurring charges without requiring additional notice or separate authorization for each renewal charge.

    3. Payment Processing:  Payments are processed by a third-party processor (e.g., Stripe).
      360IS does not store credit card information.

    4. Failed Payments: If payment fails, 1) Access may be suspended, and 2) CUSTOMER remains responsible for unpaid Fees. 360IS may suspend or terminate access for non-payment after reasonable notice.

  4. TERM, CANCELLATION, AND TERMINATION.  CUSTOMER may cancel a subscription at any time through the account settings or by providing written notice to 360IS. Cancellation will stop future recurring charges following the end of the current billing period unless otherwise stated at Checkout. Fees already paid are non-refundable except as required by applicable law or expressly stated by 360IS in writing. Partial billing periods are non-refundable. 360IS may suspend or terminate this Agreement or CUSTOMER’s access to the Services immediately for: (i) violation of this Agreement, (ii) suspected fraud, abuse, or unlawful activity, (iii) non-payment, (iv) security risks, (v) excessive or abnormal usage patterns, or (vi) protection of the Services, systems, or other users. Upon termination, CUSTOMER’s right to access and use the Services immediately ceases.

  5. ACCEPTABLE USE.  CUSTOMER shall not:

    1. Upload unlawful, infringing, or malicious content.

    2. Attempt to reverse engineer the Services.

    3. Use outputs to provide legal advice to third parties.

    4. Circumvent usage limits or safeguards.

    5. Use the Services in a manner intended to overload, probe, benchmark, scrape, copy, monitor, or exploit the Services or underlying models.

    6. Use automated systems, bots, scripts, or programmatic methods to access the Services except as expressly authorized by 360IS in writing.

    7. Attempt to bypass rate limits, usage caps, account restrictions, or Free Usage Tier limitations.

    8. Upload documents or content that CUSTOMER does not have the legal right to use, process, or disclose.

    • 360IS may suspend access for violations.

  6. INTELLECTUAL PROPERTY.  360IS IP: 360IS retains all rights, title, and interest in and to the Services, including all software, models, algorithms, workflows, interfaces, documentation, configurations, derivatives, improvements, and related intellectual property. CUSTOMER Content: CUSTOMER retains ownership of uploaded documents and CUSTOMER Content. CUSTOMER represents and warrants that it possesses all rights, permissions, and authority necessary to upload, process, analyze, store, and transmit such CUSTOMER Content through the Services and that such use does not violate applicable law, confidentiality obligations, privacy rights, contractual restrictions, or third-party rights. CUSTOMER grants 360IS a limited, non-exclusive, revocable license to host, process, transmit, analyze, display, store, and otherwise use CUSTOMER Content solely as necessary to provide, operate, maintain, secure, troubleshoot, support, and deliver the Services to CUSTOMER. Unless expressly authorized by CUSTOMER in writing, 360IS will not use CUSTOMER Content to train generalized artificial intelligence or machine learning models.

  7. CONFIDENTIALITY.  It is acknowledged and agreed that 360IS will be exposed to confidential and proprietary information of CUSTOMER and/or Related Entities during the term of this Agreement (“CUSTOMER Confidential Information”), including but not limited to any personally identifiable consumer information and information relating to computer programs, specifications, integration methodology, market information, product designs, product strategies, financial and pricing information, and related intellectual property of CUSTOMER and/or Related Entities.  Each Party shall comply with all federal and state laws, rules and regulations protecting the CUSTOMER Confidential Information and privacy rights of the CUSTOMER and/or Related Entities, their CUSTOMERs and consumers.  360IS will not directly or indirectly reuse or redisclose to any affiliate, or any unaffiliated entity or person, any CUSTOMER Confidential Information provided by the CUSTOMER and/or Related Entities under this Agreement for any purpose other than to perform the activities contemplated by this Agreement or as may be required by law. 360IS shall disclose CUSTOMER Confidential Information only to its employees or its subcontractors (and those of their respective subsidiaries) who have a need to use such information for the purpose of performing 360IS’s obligations under this Agreement. Upon the termination of this Agreement, 360IS shall return or destroy or shall have returned or destroyed, at CUSTOMER’s and/or Related Entities’ request, all CUSTOMER Confidential Information. 

  8. DATA RETENTION/DELETION.  360IS may retain CUSTOMER Content for a commercially reasonable period following processing, account inactivity, or termination for operational, backup, security, legal, audit, fraud prevention, and support purposes. Unless otherwise required by law or agreed in writing, 360IS may delete CUSTOMER Content following expiration, cancellation, or termination of the Services without liability or obligation to restore such content. CUSTOMER is solely responsible for maintaining backup copies of CUSTOMER Content and outputs generated through the Services.

  9. PRIVACY POLICY. Use of the Services is subject to 360IS’s Privacy Policy, incorporated by reference.

  10. LIABILITY AND INDEMNIFICATION.  TO THE EXTENT PERMITTED BY APPLICABLE LAW:

    1. 360IS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

    2. TOTAL LIABILITY OF 360IS ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (i) THE TOTAL FEES PAID BY CUSTOMER TO 360IS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (ii) ONE HUNDRED DOLLARS ($100).

    3. CLAIM NOTIFICATION.  CUSTOMER MUST NOTIFY 360IS IN WRITING OF ANY CLAIM UNDER THIS SECTION WITHIN THIRTY (30) DAYS OF BECOMING AWARE OF THE ISSUE. FAILURE TO PROVIDE TIMELY NOTICE SHALL NOT RELIEVE 360IS OF ITS OBLIGATIONS HEREUNDER, EXCEPT TO THE EXTENT 360IS IS MATERIALLY PREJUDICED BY SUCH DELAY.

    4. CONTROL OF DEFENSE.  360IS SHALL HAVE THE RIGHT TO CONTROL THE DEFENSE AND SETTLEMENT OF ANY INDEMNIFIABLE CLAIM, PROVIDED THAT NO SETTLEMENT MAY BE ENTERED INTO WITHOUT A FULL RELEASE OF CUSTOMER AND RELATED ENTITIES. CUSTOMER MAY PARTICIPATE IN THE DEFENSE AT ITS OWN EXPENSE, PROVIDED SUCH PARTICIPATION DOES NOT CONFLICT WITH 360IS’S DEFENSE STRATEGY.

  11. INDEMNIFICATION.  CUSTOMER AGREES TO INDEMNIFY AND HOLD HARMLESS 360IS FROM CLAIMS ARISING FROM: CUSTOMER’S USE OF THE SERVICES, UPLOADED CONTENT, AND/OR VIOLATION OF THIS AGREEMENT.

  12. ARBITRATION & CLASS ACTION WAIVER.  ANY DISPUTE SHALL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. CLASS ACTIONS ARE WAIVED. ARBITRATION WILL BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS COMMERCIAL ARBITRATION RULES. ARBITRATION WILL OCCUR IN CLERMONT COUNTY, OHIO, UNLESS THE PARTIES AGREE OTHERWISE. NOTWITHSTANDING THE FOREGOING, EITHER PARTY MAY SEEK TEMPORARY, PRELIMINARY, OR INJUNCTIVE RELIEF IN A COURT OF COMPETENT JURISDICTION FOR MISUSE OF INTELLECTUAL PROPERTY, CONFIDENTIAL INFORMATION, OR UNAUTHORIZED ACCESS TO THE SERVICES. EITHER PARTY MAY ALSO BRING QUALIFYING CLAIMS IN SMALL CLAIMS COURT WHERE PERMITTED BY APPLICABLE LAW.

  13. AI OUTPUT DISCLAIMER AND PRODUCT WAIVER. 360IS MAKES NO WARRANTY OR REPRESENTATION REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY OUTPUT GENERATED THROUGH AI FUNCTIONALITY EMBEDDED IN THE SERVICES OR PRODUCTS. SUCH OUTPUTS ARE INTENDED FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL, LEGAL, FINANCIAL, OR OTHER REGULATED ADVICE.

  14. DISCLAIMER OF WARRANTIES.  EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” 360IS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

  15. THIRD-PARTY TECHNOLOGY. The Services may interoperate with, incorporate, or depend upon third-party technologies, platforms, models, services, or software that are not owned or controlled by 360IS (“Third-Party Technology”), including but not limited to cloud infrastructure providers, payment processors, and artificial intelligence or machine learning services. CUSTOMER acknowledges that use of the Services may require access to or reliance upon Third-Party Technology, which may be subject to separate terms and conditions imposed by the applicable third party. 360IS does not control and makes no representations or warranties regarding Third-Party Technology and shall have no liability arising from CUSTOMER’s use of, or inability to use, Third-Party Technology. Except as expressly stated herein, 360IS has no obligation to provide, license, support, or maintain any Third-Party Technology. CUSTOMER is solely responsible for complying with applicable third-party terms and for any costs, fees, or obligations associated with Third-Party Technology. To the extent necessary to provide the Services, CUSTOMER grants 360IS a limited right to access and use Third-Party Technology in connection with CUSTOMER’s use of the Services.

  16. SERVICE LIMITATIONS AND AVAILABILITY. 360IS may impose or modify usage limits, processing limits, file size limits, storage limits, concurrency limits, token limits, rate limits, and other technical or operational restrictions at any time to maintain system integrity, performance, security, cost control, and fair usage. 360IS does not guarantee uninterrupted or error-free operation of the Services and may temporarily suspend access for maintenance, upgrades, security events, abuse prevention, or operational reasons.

  17. LAW AND DISPUTES.  This Agreement shall be governed by the laws of the State of Ohio, without regard to any choice of law or conflict of law provisions. 

  18. EXPORT/SANCTIONS COMPLIANCE.  CUSTOMER represents it is not located in, and will not use the Services in violation of, applicable export control or sanctions laws.

  19. FORCE MAJEURE. 360IS shall not be liable for delays or failures caused by events beyond its reasonable control, including acts of God, internet outages, third-party service failures, or governmental actions.

  20. ELECTRONIC ACCEPTANCE.  Acceptance by electronic means constitutes a legally binding agreement. 

  21. MODIFICATIONS.  360IS may modify this Agreement from time to time by posting an updated version or providing electronic notice to CUSTOMER. Material changes will become effective no earlier than fifteen (15) days following notice unless required sooner for legal, security, or operational reasons. CUSTOMER’s continued use of the Services following the effective date of any modification constitutes acceptance of the updated Agreement. 

  22. SEVERABILITY.  If any term or provision of this Agreement shall be found to be illegal or otherwise unenforceable, the same shall not invalidate the whole of this Agreement, but such term or provision shall be deemed modified to the extent necessary to render such term or provision enforceable, and the rights and obligations of the Parties shall be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements of the parties herein set forth. 

  23. SURVIVAL.  Sections relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, arbitration, and governing law shall survive termination of this Agreement.

  24. COMPLETE AGREEMENT; AMENDMENT.  360IS may amend this Agreement as described in the “Modifications” section. Any other amendment must be in a written agreement signed (including electronically) by 360IS and CUSTOMER.

  25. CONTACT.  Notices may be provided via email to the account email address.

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